Q1. Are you a factory or trading company?
A: We are a professional manufacturer of new and sustainable energy applications for over 18 years.
Q2. What is the warranty?
A: 12 months. During this period, we provide technical support and replacement of parts for free.
Q3. What is your terms of payment?
A: T/T 50% as deposit, and 50% before delivery. We'll show you photos of the products and packages before you pay the balance.
Q4. How about your delivery time?
A: Generally, it takes 3 to 7 working days after receiving your advance payment, depending on the item and order quantity.
Q5. Do you test all your goods before delivery?
A: Yes, we conduct 100% testing before delivery to ensure quality.
Q6. What's the difference between Movable Charger and Wallbox Charger?
A: Wallbox chargers have a protection level of IP54 for outdoor use. Movable Chargers have a protection level of IP43 and should be used with care during rain or adverse weather conditions outdoors.