Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a dedicated manufacturer of EV charging solutions. You are welcome to visit our production facilities to see our quality standards firsthand.
What types of EV charging products do you offer?
Our product range includes wallbox/portable AC chargers (3.5kw-44kw), floor-mounted fast DC charging stations (30kw-480kw), mobile chargers with integrated energy storage (3.5kwh-161kwh), and complete solar system integrations.
Do you support custom designs and OEM branding?
Yes, we provide full customization services, including bespoke designs and the application of your company logo on the hardware and interface.
What are the available shipping and trade terms?
We support various trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. Shipping can be arranged via air, sea, or land (DHL, TNT, UPS, FEDEX) based on the most efficient method for your location.
How is the warranty and after-sales support handled?
We provide a 2-year warranty for the entire machine, covering hardware replacement costs. Our software includes a lifetime warranty with remote technical video support and guidance from our expert team.
Do your products comply with international standards for customs?
Absolutely. Our products are sold globally and hold all necessary certifications recognized by local governments. We provide standardized packaging and documentation to ensure smooth customs clearance.
Amp Link Charger
