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Frequently Asked Questions
Are you a factory or trading company?
We are a professional manufacturer of new and sustainable energy applications for over 18 years.
What is the warranty period for your products?
The warranty is 12 months. During this period, we provide technical support and replace parts for free.
What are your terms of payment?
T/T 50% as deposit, and 50% before delivery. We'll show you photos of products and packages before final payment.
How long is the typical delivery time?
Generally, it takes 3 to 7 working days after receiving advance payment, depending on the items and order quantity.
Do you test all goods before delivery?
Yes, we conduct 100% testing on all products before delivery to ensure quality.
What's the difference between a Movable Charger and a Wallbox Charger?
Besides appearance, the protection levels differ: Wallbox chargers are typically IP54 for outdoor use, while Movable Chargers are IP43 and should not be used outdoors during rain.