How do you ensure product safety during transport?
Each DC fast charger is protected with shockproof and waterproof packaging, and securely placed inside a customized, sturdy wooden crate for ultimate protection during sea or land freight.
What are the standard payment terms?
Our standard terms are 30% deposit and 70% balance before shipment via T/T.
What is the typical lead time for an order?
The standard production lead time is 25-40 days after order confirmation, depending on the model and quantity. Expedited production can be arranged for urgent projects.
Do you support product customization (OEM/ODM)?
Yes. We offer comprehensive OEM/ODM services, including custom colors, logos, branding, and specific hardware or software configurations based on project requirements.
How is quality controlled before delivery?
Every unit undergoes a 100% full-load aging test and thorough functional check before leaving the factory to ensure strict performance and safety standards are met.
What is the warranty period for the charging stations?
We provide a standard 24-month (2 years) warranty with options available for warranty extensions to ensure long-term reliability.