How do you handle shipments?
For small orders, we use express services like FedEx, DHL, or UPS (door-to-door). For large shipments, goods are sent by sea or air in containers. Customers often use their own forwarders.
What is your delivery time?
Standard preparation takes approximately 30 days. For large-scale or customized orders, the timeframe may be slightly longer.
What are your payment terms?
Our standard term is 100% TT advance with the order. Negotiable terms are available for long-term strategic partners.
Do you offer customized services?
Yes, we provide flexible OEM and ODM services based on rich project experience. MOQ varies depending on specific customization needs.
How long is the warranty period?
The product warranty is 24 months from the date of receipt under normal operating conditions.
What is your after-sale service guarantee?
We provide one-on-one technical support for all after-sale requests within the warranty period, ensuring timely online assistance.