Frequently Asked Questions
Q1: Are you a factory or a trading company?
We are a professional manufacturer with 30 years of R&D and production experience in the electrical industry.
Q2: Do you test all of your chargers before shipping?
Yes, all major components are tested before assembly, and each individual charger undergoes full functional testing before being shipped to ensure quality.
Q3: What is the warranty policy for these EV chargers?
We provide a comprehensive two-year warranty. If any quality issues arise during this period, we provide technical support and replacement parts.
Q4: Can you produce based on specific samples or drawings?
Yes, we can produce according to your physical samples or technical drawings, including building necessary molds and fixtures.
Q5: What safety protections are included in the charger?
The chargers include UVP (Under Voltage), OVP (Over Voltage), RCD (DC 6mA), SPD (Surge Protection), Ground Fault Protection, OCP (Over Current), and OTP (Over Temperature).
Q6: What is the waterproof rating of this EV charging station?
This model is rated IP66/IP54, making it highly resistant to dust and water, suitable for both indoor and outdoor installations.